Ecommerce Coordinator- Mosaic North America
(June 2020- September 2020)
(June 2020- September 2020)
During my time at Mosaic North America, I worked as an Ecommerce Coordinator for Toronto's ShopHERE program. The ShopHERE program was ideated in the midst of the pandemic as a way for small businesses who relied on their brick and mortar stores (which were closed due to lockdown restrictions) to receive free ecommerce support and digital marketing consultation, in order to grow their online presence as a new source of income.
As a coordinator, I was responsible for building each of my clients a fully functional online store using Shopify, teaching my clients how to manage their stores on the Shopify platform, and providing digital marketing support in areas such as social media and content strategy, online advertising on Google Ads and Facebook Business, as well as SEO, branding, copywriting and other areas pertinent to digital marketing. I developed strong professional relationships with over 30 clients, working to ensure their needs were being met, and that I empowered them to continue to elevate their digital presence after they graduated the program.
Along the way I became extremely passionate about ecommerce and the digital customer journey, and utilized my design skills to improve CX and UX to facilitate engaged customers. I also gained experience coordinating digital presence across online points of sale and digital points of contact via. social media platforms.
To learn more about my time at Mosaic and The ShopHERE program, and view testimonials from connections I worked with during my time there, visit my LinkedIn.